Products from this online store are all priced in New Zealand dollars.
YES. Payments are processed securely by Payment Express so at no time do we receive any personal card details. We will not share your personal details with any third party.
Yes, our shipping service is available to New Zealand, Australia and the USA. See shipping details here. Shipping costs will be calculated by weight, and will be added at checkout.
Once your order is received you will receive a confirmation email. Our mail order team will process your order on the next business day.
It depends on where you are. Orders processed here will take 5-7 business days to arrive. Overseas deliveries can take anywhere from 10-14 business days. Delivery details will be provided in your confirmation email.
Please email firstname.lastname@example.org with a photo of the item and a description of the damage. Our customer service team will get back to you to arrange product replacement.
If in the unlikely event your order does not arrive within 25 working days please contact us to either arrange re-delivery or a refund. We will incur any costs related to lost items.
Return and Refund
Purchases made online can be returned within 30 days of receipt. The products must be in an un-used condition with the original packaging. Return shipping costs back to our warehouse in Christchurch are the responsibility of the customer. Please contact us if you have any issues. Faulty and damaged goods will be promptly replaced at no charge.
We always aim for make sure our customers love our products, but if you do need to return an order, we’re happy to help. Just send us a message and we’ll take you through the process.
While we will give you a full refund for your product, we are unable to refund shipping costs.
When returning an item back to our warehouse, please allow up to 15 working days for our warehouse to receive and process your refund. You will receive an email notification letting you know your refund has been processed.
At this time, we are not able to process exchanges for online purchases.
You can contact us through contact us page! We will be happy to assist you.